The following are ways to receive support from SkyXoft
- Submit a support ticket
Use this option if you have a pre-sales question, a general question, require technical support, or wish to send general feedback to SkyXoft. A live representative is guaranteed to contact you within 1-2 business days.
- Forums
The SkyXoft public forum is an excellent resource for information and troubleshooting tips. SkyXoft engineers monitor this forum and
weigh in frequently with answers to your questions. You can visit the forum at: http://support.skyxoft.com/forums.
- Email
In some cases you may wish to email our support team a log file of an error. Please tell us which version of Flowprise you are using
and your operating system. Provide a detailed description of the problem, including what you were doing when the problem happened and any steps you have already taken to try to
resolve the issue. If you had an issue with the Flowprise Studio, please attach to the email the log file located in "c:\Program Files\SkyXoft\Flowprise Studio\SkyXoftProcx.log". This
log file contains more technical information about the error. If you had an issue with the server, you can normally find the log file in "c:\Program Files\SkyXoft\Flowprise Server\SkyXoftWorkflowEngine.log".
This file will only be present if the "Enable Logging" option is ON in the Flowprise Server Configuration application. Send email to: support@skyxoft.com.
- Phone
Phone support is available for those who wish to contact a technician directly. You can reach a customer support person by calling (305) 428-8717. Phone support is available weekdays from 9:00 am to 6:00 pm Eastern Time.
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